Shipping policy

Shipping Within Canada

Clutched.ca currently ships to addresses within Canada only excluding Quebec.

Orders are generally processed within 1–3 business days, excluding weekends and statutory holidays. During launches, promotions, holidays, or periods of high order volume, processing may take longer.

Once your order has been shipped, estimated delivery is generally 2–8 business days, depending on your location, the shipping carrier, weather conditions, service interruptions, and other circumstances outside our control.

Delivery timelines are estimates only and are not guaranteed.

Shipping Rates

Customers are responsible for paying the applicable shipping charges unless a free-shipping promotion is clearly offered.

The available shipping methods and exact shipping cost will be calculated and displayed at checkout before payment is completed.

Order Tracking

When tracking is available, tracking information will be sent to the email address provided during checkout after the order has shipped.

Tracking updates may take some time to appear after the shipping label has been created.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before submitting your order.

Clutched.ca is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from an incomplete or incorrect address provided by the customer.

Please contact us as soon as possible if you notice an error. Address changes may not be possible once an order has been processed or shipped.

Lost, Delayed, or Damaged Shipments

Once a package has been transferred to the shipping carrier, delivery may be affected by weather, carrier delays, service interruptions, or other circumstances outside our control.

If your package appears lost or significantly delayed, please contact us with your order number. We will assist with reviewing the tracking information and contacting the carrier when appropriate.

If an item arrives damaged, defective, or incorrect, please follow the claim process described in our Return and Refund Policy.

Contact Us

For shipping or local pickup questions, please contact us through our Contact Us page and include your order number.